VOICE OF CUSTOMER (VOC)

One of the most important element for success of any company is an attention to "Voice of customers".

 

• Everyone in this company take care VOC and use it to be in progress of all departments to reach it's goals.

 

• We take care of the needs and wants of customers.This subject have a relative importance of features and benefits associated with our products

  Whereas (VOC) is a term that describes our customer’s feedback about their experiences with and expectations for our products or services. Qualtrics VOC is a multi-source information tool that focuses on customer needs, expectations, and product improvement.

We never forget that different customer groups may exist, each having one or more voices that can be aired to reflect experiences at the different points of contact.

 

• Abzar Teb Pouya believes that no one becomes an industry leader without listening to the customer.When our customers share their voice in real-time with us and our organization, they expect us to listen, act, and report back to them. Quality (customer perceived) is the leading driver of business success to maximize our company's profit. So we try to improve our customers Satisfaction.

 

Whereas (VOC) is a term that describes our customer’s feedback about their experiences with and expectations for our products or services. Qualtrics VOC is a multi-source information tool that focuses on customer needs, expectations, and product improvement.